Our objective is to be your resource of choice by providing you with the information and services that are most relevant to you. To achieve this goal, we need to collect information to understand what differentiates you from each of our other unique users. We collect this information in a few ways.
First, you may provide us with certain information such as your name, email address, and postal addresses when registering for certain services such as online shopping, knowledge base and web-board and email newsletters. This information is used for purposes such as personalization and verification.
Any information you provide to us over this website is maintained and accessible only by us and its web hosting provider. We use this information to send you product updates and special offers. We will not disclose any information about any individual user to entities outside of those partners, except to comply with applicable law or valid legal process.
The individually identifiable information that you provide will be used extensively within by us to provide a personalized experience for you. We maintain strict control over information you provide to us.
Although many of our feedback forms allow you to opt-out (elect not to participate in certain communications from us), there are still some forms which are currently in the process to have the opt-out capability added. However, we will honor your request to be removed from our mailing database at anytime. Simply send an email to customer service, along with a copy of the communication you received to help facilitate a timely and accurate removal. It is very important to us that you have a positive experience with using our website. Please email us with any questions or suggestions; we welcome your ideas to help us better serve you.
WARNING: We take fraud seriously. It is a crime to purchase products with a false name or with the use of an invalid credit card - one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use. It is also illegal to misuse the charge back process to take advantage of merchants. If you are a perpetrator of fraud, be aware that we will actively pursue and prosecute fraud offenders to the fullest extent of the law.
Although most fraud offenders use free email services and false names, many are not aware that their web browser transmits a unique Internet address to us which can be used by law enforcement officials to identify and locate them. We will work with cardholders, credit card companies, and enforcement authorities to pursue fraud offenders.
We will submit all fraudulent orders sent to us to The United States Federal Bureau of Investigation (FBI) and the International Criminal Police Organization (INTERPOL) for prosecution to the fullest extent of the law.